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Performance improvement accomplishments include:

Established Key Performance Indicator analysis program, enabling full accountability throughout each department while improving employee understanding of business requirements and direction.

Created numerous Quality Assurance/ Customer Support programs and Corporate Standard Operating Procedures ensuring consistent, repeatable outcomes for all business practices.

Obtained ISO 9000 certification within six months which resulted in successful addition of Tier I accounts such as Tyco Electronics, Alcatel, Hewlett Packard and Flextronics.

Implemented EDI to support Tier I accounts.

• Eliminated manual sales order entry avoiding an order entry headcount increase of 50%.

Improved service order processing turn time by 30% through process reengineering.

Improved order picking accuracy 18% and productivity 40% through design and implementation of accountability program.

Identified market requirements for reduced time to market.

• Increased domestic manufacturing capability to deliver 50% reduction in delivery time for turnkey manufacturing.